Talkdesk
Talkdesk is a call management solution that is designed to be user-friendly. It offers straightforward...
- Pricing
- Freemium
- Category
- Customer Support
- Website
- talkdesk.com
Website: https://www.talkdesk.com
Talkdesk is a call management solution that is designed to be user-friendly. It offers straightforward access to customer details, call recording, and comprehensive reporting tools that is able to help improve customer service operations.
Use Cases
- Call centers
- Customer service teams
- Sales teams
- Support teams
Key Features
- Call centers
- Customer service teams
- Sales teams
- Support teams
Pros
- Easy to use with simple UI and easy call making
- Comprehensive reporting for team management
- Flexible and customizable reporting and real-time data dashboard
- Convenient customer data management
Cons
- Technical issues and downtime can occur
- Reporting features can be difficult to use and analyze
- Lacks some advanced features like ad-hoc reporting and skills-based routing
Pricing: Freemium
Key Features
Pros
- + Easy to use with simple UI and easy call making
- + Comprehensive reporting for team management
- + Flexible and customizable reporting and real-time data dashboard
- + Convenient customer data management
Cons
- − Technical issues and downtime can occur
- − Reporting features can be difficult to use and analyze
- − Lacks some advanced features like ad-hoc reporting and skills-based routing
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