NICE CXone
NICE CXone is a user-friendly and speedy tool that lets for real-time monitoring of transactions/chats,...
- Pricing
- Paid
- Category
- Customer Support
- Website
- niceincontact.com
Website: https://www.niceincontact.com
NICE CXone is a user-friendly and speedy tool that lets for real-time monitoring of transactions/chats, quick replies, and easy access to call recordings, though some users have reported issues with the pop-up window and out-of-the-box reports.
Use Cases
- Real-time monitoring of transactions and chats
- Quick replies to customers
- Scheduling
- Integration with Salesforce for better customer management
Key Features
- Real-time monitoring of transactions and chats
- Quick replies to customers
- Scheduling
- Integration with Salesforce for better customer management
Pros
- Real-time monitoring of transactions/chats
- Speedy and without any time delay
- User-friendly interface and easy to navigate
Cons
- Cannot forecast for email or chat
- NICE CXone VCC MAX is a pop-up window
- System issues affecting a large portion of the team
Pricing: Paid
Key Features
Pros
- + Real-time monitoring of transactions/chats
- + Speedy and without any time delay
- + User-friendly interface and easy to navigate
Cons
- − Cannot forecast for email or chat
- − NICE CXone VCC MAX is a pop-up window
- − System issues affecting a large portion of the team
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