Haptik

Website: https://haptik.ai

Haptik is a cloud-based chatbot software that is easy to set up and integrate with existing CRM software, with a feature called smart agent for common customer support flows and personalized messaging, as well as a knowledge base for self-service, but may require a dedicated developer for dynamic scaling and lacks efficiency and auto-planning, with a support team that can be absent-minded and slow to resolve issues.

Use Cases

• Customer support
• Lead capturing
• Customer engagement
• Post-sale/subscription management
• Quick responses to frequently asked questions without human intervention

Key Features

• Customer support
• Lead capturing
• Customer engagement
• Post-sale/subscription management
• Quick responses to frequently asked questions without human intervention

Pros

• Easy to set up chatbots
• Smart agent feature for customer support
• Cloud-based and accessible from any device

Cons

• AI struggles with colloquial vernacular languages
• Chatbot becomes difficult to scale without a dedicated developer
• Support team can be unhelpful and absent-minded

Pricing: Paid