Level AI
Looking for a powerful AI tool? Level AI the Level AI helps improve your customer...
- Pricing
- Paid
- Category
- Customer Support Optimizator
- Website
- thelevel.ai
Website: https://thelevel.ai/
Looking for a powerful AI tool? Level AI the Level AI helps improve your customer support center by effortlessly reviewing the quality of the calls your agents make. It allows for monitoring and quality control of all customer support calls and providing real time feedback and assistance.
Use Cases
- Analyze the quality of customer support calls
- Track agent performance
- Live support of agents
- Sentiment analysis of calls
Key Features
- Analyze the quality of customer support calls
- Track agent performance
- Live support of agents
- Sentiment analysis of calls
Pros
- Listen to customer support calls
- Saves time for agents and quality assurance employees
- Easy to track the score cards of agents
Cons
- Unclear standards for sentiment assessment
- The user interface is outdated
Pricing: Paid
Key Features
Pros
- + Listen to customer support calls
- + Saves time for agents and quality assurance employees
- + Easy to track the score cards of agents
Cons
- − Unclear standards for sentiment assessment
- − The user interface is outdated
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